Standard case
$49one time, per case
For simpler problems, such as:
- A forgotten password
- A forgotten username
Pricing
Simple, one-time pricing
One price per case, with no subscriptions and no hidden fees. Contacting Roblox Support yourself is free. You only pay us if you want our help.
Priority case
$99one time, per case
For complex cases, such as:
- A hacked account where the email or phone was changed
- Lost 2-Step Verification with no backup codes
- Ban and moderation appeals
- Never asks for passwords, codes or cookies
- Official Roblox channels only
- Not affiliated with Roblox
- Full refund if you cancel before work starts
- Tranom Technologies LLC, Spokane, WA
Both plans include
The work is the same kind. Priority cases are the harder ones, so they take more of it.
- A review of your case and a recovery plan by email
- Proof-of-ownership guidance: exactly what to collect and how to find it
- Your support request or appeal, written for you
- Daily follow-ups with Roblox Support by T1 and our agents
- Help locking the account down once it's back
Free to start
Sending the form costs nothing. We tell you whether your case is Standard or Priority, and you pay only after you agree.
No hidden fees
The plan price is the whole price for your case. No subscriptions, renewals or extra charges.
US dollars
Prices are in USD and include any tax we're required to charge.
Refund promise
Cancel before we start work and get a full refund.
Before work starts
Full refund.
If we don't deliver
If we can't provide part of the service we agreed to, we refund the part you paid for and didn't receive.
If Roblox says no
Once work has started, the fee covers the work we've done. It isn't refunded just because Roblox decides not to restore the account, because no one can guarantee Roblox's decision.
How to request a refund
- Email support@tranom.com with "Refund request" in the subject, from the address you used with us.
- Tell us which case it's for and why you're asking.
- We reply within one business day and confirm the refund under the rules above. Refunds go back through our payment processor.
Your rights under consumer law still apply. The full wording is in our Terms and Conditions.
Pricing questions
Do I pay before you look at my case?
No. Sending the form is free. We review your case, tell you whether it's Standard ($49) or Priority ($99), and you pay only after you agree.
Are there any other fees?
No. The plan price is the whole price for your case. There are no subscriptions, renewals or extra charges.
Is Roblox Support really free?
Yes. Anyone can contact Roblox Support at no cost. You only need Tranom if you want help with proof, writing and daily follow-ups.
What if my account isn't recovered?
Only Roblox can restore an account, so we can't guarantee it. If you cancel before we start work, you get a full refund. After that, the fee covers the work we've done. See the refund promise.
Not sure which plan?
Send the form. We'll tell you before you pay.
Start recovery- Never asks for passwords, codes or cookies
- Official Roblox channels only
- Not affiliated with Roblox
- Full refund if you cancel before work starts
- Tranom Technologies LLC, Spokane, WA